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RETURN POLICY

RETURN POLICY

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Returns

Returns are eligible for store credit only within 14 days of delivery date. If more than 14 days have gone by since your delivery date, unfortunately we can’t offer you store credit. We do not accept exchanges at this point in time. To complete your return, your packing slip is required. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

To be eligible for a return, your item must be unused and in the same condition that you received it. The Penny Layne Boutique tag MUST be attached to the item. If it is not, it will not be accepted for a return.

Sale items are FINAL SALE and will not be considered for store credit. Because sale items are final, please do not ship them back to us.

Penny Layne Boutique is not responsible for lost or stolen packages. All packages purchased with USPS shipping label are priority mail and will have tracking number included with your shipping notification. If the package is lost in transit, we will help as much as possible to try and locate the package. We will also file a claim for you if the package has not showed up and does not say delivered on the tracking number. If the claim is approved, we will refund you the cost of your order as well as shipping. Again, If the tracking number states that it has been delivered, we recommend that you get in contact with the USPS directly with your tracking number to have them help locate your package.

Issues with orders

DAMAGED ITEMS must be reported to us within 3 days of receiving your items. If there is any issue with your order, Please contact us at customerservice@pennylayneboutique.com. Your email will receive a response within 24-48 hours. Please include your name and order number with your question.

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